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General Terms & Conditions
Conclusion of contract
- A contract is concluded between the client and VILLA RÖHL & VILLA GROPIUS HOTEL subject to the following conditions as soon as the bedroom(s), rooms, suites, function space or other services have been ordered by the client and accepted by VILLA RÖHL & VILLA GROPIUS. The same applies when VILLA RÖHL & VILLA GROPIUS confirms bookings in writing.
- If VILLA RÖHL & VILLA GROPIUS requests a deposit or advance payment for the reservation and this is not paid within the agreed period, the reservation shall be considered cancelled.
- If the person making the booking is acting in a commercial capacity on behalf of those guests or attendees for whom the reservations are being made, he shall be held responsible for any liabilities incurred herewith.
- If the reservation confirmation differs from the original booking, the content of the reservation confirmation shall constitute the subject of the contract unless the client raises an objection at once or at the latest at the time of accepting the services provided.
- In the case of reservations for several persons, for groups, tours, seminars or conferences, VILLA RÖHL & VILLA GROPIUS must be notified of the number of persons and, where possible, given a list of attendees at least three days prior to arrival or start of the function. Political functions must be clearly declared as such at the time of booking.
- Rooms, display cases and other space are hired for a suitable remuneration. They may only be made available to third parties with VILLA RÖHL & VILLA GROPIUS's consent.
Check In / Check Out
- Unless otherwise agreed, check in should be after 3.00 p.m. on the day of arrival and check out should be before 11.00 a.m. on the day of departure.
- If a guest wishes to check out later than 11.00 a.m., Reception should be notified accordingly. If VILLA RÖHL & VILLA GROPIUS agrees, half the daily rate for the room will be charged for check out before 6.00 p.m. and the full rate for check out after 6.00 p.m.
- For reserved bedrooms, check in should be by 6.00 p.m. at the latest. Otherwise VILLA RÖHL & VILLA GROPIUS is no longer bound to hold the rooms. This does not apply to: Reservations that have been paid in advance or for which a voucher has been issued or for which a credit card number from a credit card company accepted by VILLA RÖHL & VILLA GROPIUS has been received.
Services
- The services that the hotel has contracted to provide are either those set out in the hotel's brochure or as agreed with the client.
- If full board has been agreed with the guest and the guest is served lunch on the first day, the hotel's contractual obligation ends with breakfast on the day of departure, otherwise with lunch. Half board generally consists of breakfast and dinner.
- If the guest does not partake of any meal, for any reason whatever, he cannot claim a refund, not even pro rata, or a reduction in the price.
- The prices contained in the brochure or other lists include service and value-added tax at the current rate. Should the rate of value-added tax be altered during the period of the contract, VILLA RÖHL & VILLA GROPIUS is entitled to adjust the prices to reflect the new rate of value-added tax.
- The hotel's prices and tariffs do not included visitor's tax.
- For functions that continue beyond the agreed time, a surcharge calculated on the basis of hourly rate + other costs + extra rate for night work (where applicable) will be charged for every member of staff involved.
Payment
- Unless otherwise agreed, in the case of reservations payment is due upon arrival or upon departure of the guest.
- For a stay of more than 3 days, VILLA RÖHL & VILLA GROPIUS can issue an interim invoice.
- In the event of failure to pay by the guest, the hotel can rescind the contract with immediate effect. VILLA RÖHL & VILLA GROPIUS reserves the right to pursue claims for further damages, particularly for the loss of revenue from re-letting the rooms.
- If a guest cuts short his stay, he is still liable for payment of the full amount, unless he can prove that VILLA RÖHL & VILLA GROPIUS has failed to avail itself of a suitable opportunity to relet the room(s).
- The place of performance for the guest's payment obligations is the registered office of the hotel. This also applies if the guest has been granted credit facilities.
- Payments by credit card, cheque or banker's draft are subject to clearance.
Cancellations
- Reservations can be cancelled as follows: Accommodation for up to 14 persons
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Inclusive arrangements: Cancellations will be accepted free of charge up to 22 days prior to arrival. For cancellations between 21 and 15 days prior to arrival VILLA RÖHL & VILLA GROPIUS will charge 50 % of the price, for cancellations between 14 and 4 days prior to arrival 70 % of the price and for cancellations up to 3 days prior to arrival 80% of the price. In the event of non-arrival, 90 % of the price will be due. |
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Bedrooms: Cancellations will be accepted free of charge up to 2 days prior to arrival. For cancellations less than 2 days prior to arrival or on the event of non-arrival, the price for the first night is payable. This does not apply during trade fairs or other big events in the local area. At such times cancellations will only be accepted free of charge up to 30 days prior to arrival, thereafter VILLA RÖHL & VILLA GROPIUS will charge for 80 % of the number of rooms reserved for the period booked. |
- Accommodation for 15 or more persons (group bookings): Cancellation is free of charge if made up to 30 days prior to arrival. For cancellations up to 20 days prior to arrival, 20 % of the price will be charged; for cancellations up to 10 days 80 % of the same and for cancellations up to 3 days prior to arrival 90 % of the price will be charged.
- If the reservation totals more than 200 nights accommodation, the above periods shall be extended by 5 days.
Functions: For agreed functions and the allocation of rooms therefore the following cancellation periods shall apply:
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Over 30 days: no hire costs will be charged. |
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b. Between 29 and 15 days: hire costs will be charged. |
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c. Between 14 and 8 days: hire costs plus reimbursement of 33 % of lost sales (food); if agreement on this had not been finalized, the minimum banquet menu price x number of persons shall apply. |
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d. Between 7 and 3 days: hire costs plus reimbursement of 66 % of lost sales (food); if agreement on this had not been finalized, the minimum banquet menu price x number of persons shall apply. |
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e. Within 72 hours: hire costs plus reimbursement of 80 % of lost sales (food); if agreement on this had not been finalized, the minimum banquet menu price x number of persons shall apply. |
Liability
The client or function organiser shall be responsible to VILLA RÖHL & VILLA GROPIUS for any damage caused by him or his guests.
VILLA RÖHL & VILLA GROPIUS shall not be liable to the guest or the contracting party if it is unable to provide the services agreed due to industrial action or Act of God. In this event, VILLA RÖHL & VILLA GROPIUS shall endeavour to find another provider of similar services.
VILLA RÖHL & VILLA GROPIUS's liability to the guest is regulated by the terms of the Civil Code (up to 100 times the room price, maximum 3,500.00 Euro); for money and valuables, however, only up to 800 Euro accordance with § 702 of the Civil Code, unless VILLA RÖHL & VILLA GROPIUS or its staff are at fault or the money and valuables were deposited with VILLA RÖHL & VILLA GROPIUS for safekeeping, for which a receipt was issued.
If the guest comes by car and parks his car on a parking space provided by VILLA RÖHL & VILLA GROPIUS, VILLA RÖHL & VILLA GROPIUS's liability is limited by the terms of the respective liability insurance.
In the event of functions, it is the responsibility of the contracting party to insure any articles brought into the hotel against theft or damage. VILLA RÖHL & VILLA GROPIUS accepts no responsibility.
Notice of termination
If the guest uses the allocated rooms for any other than the agreed purposes, VILLA RÖHL & VILLA GROPIUS is entitled to terminate the contract immediately.
If VILLA RÖHL & VILLA GROPIUS has good reason to assume that a function will jeopardize the smooth running of the hotel, its reputation or the security of its guests, also in the event of an Act of God or civil commotion, VILLA RÖHL & VILLA GROPIUS can also terminate the contract with immediate effect.
The same applies if an organiser places advertisements in a daily newspaper inviting people to attend interviews or sales events without VILLA RÖHL & VILLA GROPIUS's consent. In this case VILLA RÖHL & VILLA GROPIUS is entitled to demand the agreed hire charge in the event of termination.
Miscellaneous
Pets may only be brought into the hotel with VILLA RÖHL & VILLA GROPIUS's prior consent and on payment of a surcharge. Pets may not be taken into public rooms such as the restaurant, bar, club, sauna etc.
Services such as early morning calls, the provision of information, the delivery of mail and packages are all provided without obligation. The guest cannot infer any claims of any kind from the provision of these services.
Lost property (property left behind) will be sent on upon request at the guest's expense. Articles will be kept for a period of 6 month.
If VILLA RÖHL & VILLA GROPIUS provides the guest with free transport, liability is restricted to the cover provided for personal injury and damage under VILLA RÖHL & VILLA GROPIUS's motor insurance policy.
In the event of functions, guests are strictly forbidden to bring food and drink into the hotel for consumption on the premises. Any declaration of function rooms other than the normal table decoration requires a separate agreement.
General
VILLA RÖHL & VILLA GROPIUS reserves the right to correct errors, including typographical and calculation errors.
Verbal agreements are only binding once they have been confirmed in writing by VILLA RÖHL & VILLA GROPIUS.
For any disputes arising out of this contract and its performance, the registered office of the hotel is agreed, where the permitted by law, as the place of jurisdiction.
Should one of the above provisions be null and void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that comes as close as possible to the purpose of the original provision.
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